making apps of
tomorrow

Product Support / Maintenance

We always remember that our customer expects us to provide commercial support and maintenance in return for their purchase. And understanding the level of their expectations, and assisting them to the point when they’re satisfied is regarded as the job is done.

Businesses need to understand and emphasize the importance of this ongoing support period till the time their product lasts. It comprises whatever you can offer to help increase the usability of your product, and improve the user’s experience.

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Product Maintenance Services

What Comes Under The Umbrella Term of Support?

The question that arises is in how many shapes or forms this product support and maintenance come in. How you can extend your services and assistance to make your customers feel confident in their next purchase.

Security Patches

Any kind of security issues regarding system software or application, legality, licensing, etc. are also being managed by our experts to make your experience safe and helpful.

Support and Maintenance

Since it’s the digital era, we need quick and real-time help desk support. Whether it’s from external (customers) or internal (team members), we can help you answer everyone’s service-related queries and requests.

Troubleshooting

Having command over software design, development, and operation, we can resolve problems if arise at the user’s end, saving your team enough time to work on new products or features.

Bugs and Fixes

Diagnosing, testing, and fixing bugs and errors are the most vital services to keep the software running smoothly.

System Upgrades

System upgrade is a part of our product management services to ensure everything is up to the mark. Moving forward with constantly evolving technology is important to dominate the market.

Our approach and methodology

We adopt a particular framework to begin with the product management services systematically and meet the targets by delivering quality support

Requirement Gathering

What exactly do you need?

Our team learns about the operation and function of your software, the documentation done by the developers, and identifies the milestones you want to achieve following them. It helps us understand the type and extent of maintenance services.

Product Analysis

The response from the market

Moving ahead, we implement our knowledge and experience to know how well or not your product is doing in the market. This step involves a comparison of your post-sales results with the competitors to identify the flaws and weaknesses of your program or strategy.

Maintenance Proposal

Changes required as per demand

Right after finishing the task of analysis, we start working on a new and better strategy or revising the previous one. The proposal we send is designed keeping in mind all the data gathered and performance-based of your product.

Analyze the Infrastructure Stability

Measures for a better future

Stability is so far an underrated aspect in most businesses. While everyone is overwhelmed with the current sales and milestones. However, we do critical thinking to determine the long-term impact you can make in effective ways.

Characteristics of UX audit and code audit

Know Where Do You Stand!

UX Audit and Code Audit is a part of the product or software development process you can’t turn a blind eye to.

Code Audit:

Following the organization’s standards and fulfilling them is mandatory. That’s why a comprehensive Code Audit is carried out before releasing the software to reveal any bug or error and rectify it. It’s a preventive measure for not releasing any substandard product and to ensure no security breach is left in the final product.

UX Audit:

It’s a tool or procedure to learn about the user’s interaction with your product or application, the issues one encounters, and the reasons that hinder their visit. It gives you an insight into the usability issues your potential customers are facing, and think of solutions you may be able to propose for customer retention.

This UX Audit is equally useful for products that haven’t yet arrived in their tangible form. Hence, you can test their design for validation and are free to make amendments.

Process of Code Audit

Performing frequent or regular code audits may not be convenient for everyone. However, one must know and understand how it makes a difference so you can at least proceed with a thorough examination of your source code as readily as possible.

Code Audit
Request

MNDA
Signing

Introduction
Interview

Code Repository
Access

Code Audit
Report

The Benefits of code audit and UX audit

Here’s how both code and UX audit leverage you in achieving those business goals and objectives you aim for.

Architecture Analysis

Software Improvement

Compliance verification

Quality assessment

Understand Scalability Limits

Maintaninability

Product validation

Boost leads and conversions

Design consistency

Higher software security

Dedicated Product Development Teams

At TheHexaTown, we take pride in adopting the result-driven techniques for providing you with user-oriented software design and support strategy. From product management to the code review process, our team possesses hands-on experience in all areas to show you excellent results.

We are capable of eliminating the gaps and vulnerabilities of your product or software design and assisting you in meeting your customer’s expectations at any cost without bearing any losses.