Customer Support App
This Customer Support App enabled our client to customize their schedule for every day of the week, every hour of the day and even add special days to the calendar.
Better and efficient communication,
maintaining effective CRM
Enabled app users to customize their schedule for every day of the week, every hour of the day and even add special days to the
calendar.
Streamlining communication and offering full scheduling flexibility, including hourly and special day customizations, to elevate the customer service.
WhatsApp Like
effective customer communication, required
an urgent and reliable chat platform akin to
WhatsApp to enhance their customer
support operations.
Problem
The client, struggling with effective customer communication, required an urgent and reliable chat platform akin to WhatsApp to enhance their customer support operations. The main issue was the lack of an efficient communication tool, which was critical for maintaining effective customer relationships and support. The company needed a robust solution quickly to avoid further communication breakdowns.
Solution
We proposed developing a Minimum Viable Product (MVP) with an extremely optimized team to meet the tight deadlines and ensure a functional and reliable chat platform.
Our team utilized the MERN stack (MongoDB, Express.js, React, Node.js) to develop the application. This stack was chosen for its efficiency and scalability, allowing us to build a feature-rich chat application within the given timeframe. This allowed the client to customize their schedule for every day of the week, every hour of the day and even add special days to the calendar.
Technology
Stack
MongoDB
Express.js
React
Node.js
Minimum Viable Product
pushed live within a tight 4-week deadline, providing the company with a reliable customer support app that significantly improved communication and customer satisfaction.
Effective customer communication
Reliable chat platform
Flexible & Scalable
Robust APIs
Team Size
Each and every one of us has that moment when we are suddenly stunned when we come face to face with the enormity of the universe.
Designer(s)
01
Developer(s)
06-08
Project Manager(s)
01-02